Shipping & Returns Policy

We ship within the United States only. Shipping is a flat rate, and you will see the exact amount at checkout before you pay.

• First Mate XT pole: $25 flat rate.

• Mounts and accessories we ship: $10 flat rate. If they ship with a pole, the whole shipment is the pole’s $25 rate.

• Cisco LiveScope mounts: These are built to order and ship directly from Cisco Fishing Systems, separately from anything we send you. Shipping is $10 for the first Cisco mount and $5 for each additional one, added to your order total. Allow 8 to 14 business days for production and delivery.

• Non-Typical Shipments: In rare cases involving oversized items or expedited requests, additional shipping fees may apply. These costs will be clearly calculated and displayed at checkout.

• Processing Time: Orders we ship are typically processed within 3 to 5 business days. You will receive a tracking number via email once your gear is en route.

If your purchase doesn’t meet your expectations, you have 30 days from the date of delivery to initiate a return for a full refund. This 30-day guarantee applies to the First Mate XT pole only. It does not apply to the Cisco LiveScope mounts, which ship directly from Cisco Fishing Systems, or to other accessories sold on this site.

To qualify for a refund:

• Complete Package: Items must be returned with all original packaging, manuals, and accessories included.

• Condition: Items should be in original, sellable condition.

• Return Shipping: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

To begin the process, please contact our crew at support@firstmatefishing.com with your order number. We will provide you with the return shipping address and instructions.

Once your return is received and inspected, we will send you an email to notify you that we have received your item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

If anything we ship arrives damaged, please contact us right away with your order number and photos. We will make it right at no additional cost to you. If a Cisco mount arrives damaged, contact us as well and we will sort it out with Cisco.

Defects that show up later are covered by our Limited Warranty, which applies to the First Mate XT pole only.